SMS Program Terms & Consent

Wren Trip Updates is an SMS program operated by Dube International, LLC. Wren is a phone-intake service that answers booking calls for non-emergency medical transportation providers. The program sends transactional trip messages only: booking confirmations and pickup reminders to riders who booked by phone, and operational ride alerts to the transportation provider's own dispatch staff. Dube International, LLC sends no marketing or promotional messages under this program, and no marketing opt-in exists.

Riders opt in verbally during a recorded inbound phone call to their transportation provider's booking line, which is answered by Wren. After the ride details are read back and confirmed, the assistant asks exactly:

“Would it be alright for Wren, [Provider]'s text messaging service, to text you updates about this trip? Message and data rates may apply, message frequency varies, and you can reply STOP at any time to opt out.”

[Provider] is spoken as the name of the transportation provider the caller dialed, for example Graceful Living Transportation.

Opting in is optional. It is never preselected, and it is not a condition of booking or of receiving transportation service. A clear verbal yes on the recorded call is the only opt-in; any other answer means no messages are sent.

Transportation provider dispatch staff opt in separately, in writing, during service onboarding to receive operational ride alerts. Consent applies only to the Wren Trip Updates program described on this page and is not transferred to any other program.

Message frequency varies with your bookings and trip activity; a typical booked trip generates one to three messages. Message and data rates may apply. Reply STOP at any time to opt out; you will receive a single confirmation of your opt-out and no further messages. Reply HELP for help at any time. For customer care, email privacy@dubeinternational.com or call your transportation provider's office. Mobile carriers are not liable for delayed or undelivered messages.

Dube International, LLC does not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

How mobile information is collected and handled is described in the Privacy Policy, including section 4A covering this SMS program. Use of the service is governed by the Terms of Service. This page is the SMS program terms for Wren Trip Updates.